Return Policy

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At Resurrection 4x4, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns policy to ensure a hassle-free experience. This policy is in addition to your rights under the Australian Consumer Law.

Change of Mind Returns

We understand that sometimes you might change your mind. We offer a 7 day change of mind return period from the date you receive your order. To be eligible for a change of mind return:

• The item must be in its original, unused, and resalable condition.
• All original packaging, tags, and accessories must be intact and included.
• You must provide proof of purchase (your order confirmation email or invoice).

Please note that for change of mind returns, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be held responsible for returns that are lost in transit. Once we receive and inspect the returned item, we will issue you with a [Store Credit/Refund to Original Payment Method - Choose One or Offer Both]. Please note that original shipping costs are non-refundable for change of mind returns.

Returns Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe your item is faulty, incorrect, or significantly different from its description:

• Please contact us at info@resurrection4x4.com.au within a reasonable timeframe of discovering the issue.
• Provide your order number and a detailed description of the problem, including photos if possible.
• We will assess your claim and, if deemed valid, provide instructions on how to return the item.

For items confirmed to have a major failure, you can choose between a refund, a replacement (if available), or a store credit. For minor failures, we will offer a repair, or if a repair is not possible, a replacement or refund. We will cover the cost of return shipping for faulty or incorrect items.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@resurrection4x4.com.au with your order number and the reason for your return. For faulty items, please provide a description and photos of the issue.
2. Receive Instructions: We will respond to your email with instructions on how to proceed, including the return address.
3. Package Your Return: Securely package the item, including all original packaging and proof of purchase.
4. Ship Your Return: Send the item back to us using the provided instructions. We recommend using a trackable shipping method.

Processing Your Return

Once we receive your returned item, we will inspect it and notify you of the status of your return within 7-10 business days. If your return is approved, we will process your refund or store credit within 5 business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

Questions?

If you have any questions about our returns policy, please do not hesitate to contact us at info@resurrection4x4.com.au or 0422135740 (8am-5pm Monday to Friday)