Returns & Refunds Policy

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 At Resurrection 4x4, we stand behind the engineering and quality of our products. This policy outlines our framework for returns and refunds, working in conjunction with your statutory rights under the Australian Consumer Law (ACL).

We offer a strict 7-day change of mind return window from the date you receive your order. Because our components are high-performance and specialized, items must meet the following criteria to be eligible for a return:

• Condition: The item must be completely unused, uninstalled, and in its original, resalable condition.
• Packaging: All original packaging, hardware, tags, and documentation must be perfectly intact and included.
• Proof of Purchase: A valid tax invoice or order confirmation must be provided.

Please Note:

• The customer is solely responsible for all return shipping costs. We strictly recommend using a trackable freight service with signature on delivery, as Resurrection 4x4 accepts no liability for items lost or damaged in transit.
• Original shipping and freight charges are non-refundable.
• Approved change of mind returns will be issued via Store Credit once the item has passed our in-house inspection.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe a component is faulty, incorrect, or significantly different from its engineering description:

1. Notification: Contact us immediately at info@resurrection4x4.com.au upon discovering the issue.
2. Documentation: Provide your invoice/order number alongside a detailed technical description and clear photographic evidence of the issue.
3. Assessment: Our workshop will assess your claim. If valid, we will issue formal return instructions.

For verified major failures, you can elect to receive a refund, replacement (subject to stock availability), or store credit. For minor failures, Resurrection 4x4 reserves the right to repair the item, or offer a replacement/refund if a repair is unfeasible. Return freight costs for verified faulty items will be covered by Resurrection 4x4.

To ensure your return is tracked and processed efficiently, you must follow these steps:

• Step 1 (Lodgement): Email info@resurrection4x4.com.au with your order number and explicit reasoning for the return request (include photos if applicable).
• Step 2 (Authorization): Await written return authorization and delivery instructions from our team. Returns sent without prior approval will not be accepted.
• Step 3 (Packaging): Securely package the component in its original protective packaging, ensuring the invoice is enclosed.
• Step 4 (Dispatch): Ship the package to the designated address using a trackable shipping method.

Upon arrival at our facility, returned components undergo technical inspection. We will notify you of the status of your return within 7–10 business days.

If approved, refunds or store credits will be processed within 5 business days. For cash/card refunds, please allow additional processing time for funds to clear into your account, depending on your banking institution.

If you have any questions regarding fitment, compatibility, or our returns process, please reach out to our team:

• Email: info@resurrection4x4.com.au
• Phone: 0422 135 740 (Operating Hours: 8am–5pm, Monday to Friday AEST)